Shipping Policy
Quick Information
- Order Cut-Off Time: 16:00 GMT
- Order Processing Time: 1–3 days (Monday to Friday)
- Package Transit Time: 5–6 days (Monday to Friday)
- Total Shipping Time: 6–9 business days
- Shipping Costs: Shipping is free on all orders in the United Kingdom
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us at info@mavienzo.com and include photos of the issue. After verification, you may choose between a free replacement or a full refund.
Possible Delays
While we aim to ship orders within the estimated timeframe, delays may occasionally occur due to peak seasons, public holidays, severe weather, or unforeseen logistical issues. If your order does not arrive within the expected 6–9 business days, please allow an additional 3 days (Monday to Friday). If it still has not arrived after this period, contact us so we can investigate and assist you.
Shipping Process
Once your order is placed, you will receive a confirmation email summarizing your purchase. We then begin preparing your order for shipment.
- Processing Time: Orders are typically processed within 1–3 days (Monday to Friday)
- Dispatch Notification: A shipping confirmation email with tracking details will be sent when your order ships
- Transit Time: Shipping usually takes 5–6 days (Monday to Friday) once dispatched
Overall, your order can be expected to arrive within approximately 6–9 business days from the date of purchase.
Order Cancellations
If you wish to cancel your order, contact us at info@mavienzo.com as soon as possible. Cancellations can only be made before the order has been processed. Once processing has begun, cancellation is no longer possible.