Return and Refund Policy

This policy outlines the conditions under which returns, refunds, exchanges, and cancellations are handled. All provisions are subject to our Terms of Service.

  • Return Window:

    Products can be returned within 30 days of delivery.

  • Restocking Fees:

    No restocking fees are charged.

  • Refund Processing:

    Refunds are processed within 7 days after approval.

  • Return Shipping:

    Customers are responsible for return shipping costs.

  • Exchanges:

    Exchanges are available under the conditions described below.

Eligibility for Returns

Products can be returned within 30 days of delivery, provided that all of the following requirements are met:

  • The item is unused, unworn, and unwashed
  • The item is returned in its original packaging
  • All tags, accessories, and included components remain intact

Return requests submitted after the 30-day return period are not accepted.

How to Submit a Return Request

  • Step 1: Request Authorization
    Before sending any item back, contact us at info@mavienzo.com with your order number and the reason for the return. Returns sent without prior approval cannot be processed.
  • Step 2: Receive Instructions
    Once your request is approved, our support team will provide the return address and detailed instructions for shipping your item.
  • Step 3: Ship the Item Securely
    Please package the item carefully to prevent damage during transit. Return shipping costs are the responsibility of the customer.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, contact us promptly at info@mavienzo.com and include the following:

  • Your order number
  • A clear description of the issue
  • Photos of the item and its packaging

After verification, we will proceed with one of the following solutions:

  • A replacement item shipped at no additional cost, or
  • A full refund issued to the original payment method

We aim to resolve these situations efficiently to ensure a satisfactory outcome.

Order Cancellation

If you wish to cancel an order, please contact us as quickly as possible at info@mavienzo.com. Order cancellations can generally be accommodated before order processing begins.

Once an order has entered the processing stage, cancellation is no longer possible. In such cases, the order must be delivered, and the applicable return procedure followed after receipt.

Refund Process

After we receive and inspect your returned item, you will be notified by email regarding the outcome of your refund request.

If your return is approved:

  • The refund is issued to the original payment method
  • Refund processing takes place within 7 days after approval
  • The time required for funds to appear may vary depending on your payment provider or financial institution

Exchanges

If you wish to exchange an item, please contact us at info@mavienzo.com with your order number and exchange details.

Exchange requests are subject to the same eligibility requirements as returns. Once approved, our team will guide you through the exchange process and assist with the necessary arrangements.