Return and Refund Policy

Mavienzo is committed to clear and straightforward handling of returns, refunds, exchanges, and cancellations. If a product does not meet your expectations, please follow the guidelines below.

Key Information

Return Period
Items must be returned within 30 days of delivery
Restocking Fee
None
Refund Timeline
Approved refunds are processed within 7 days
Return Shipping
The customer is responsible for shipping costs
Exchanges
Approved according to the conditions below
Terms
This policy follows our Terms of Service

Exchanging Items

To exchange an item, such as for a different size or color, please contact us to begin the process:

  • Contact: Email info@mavienzo.com with your order number and the item you wish to receive.
  • Requirements: The product must be unused, unwashed, in its original packaging, with all tags and accessories intact.
  • Instructions: Once approved, we will provide step-by-step directions to return the item and receive the replacement.

Order Cancellations

If you wish to cancel your order, contact us at info@mavienzo.com as soon as possible. Cancellations can only be made before the order has been processed. Once processing has begun, cancellation is no longer possible.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us at info@mavienzo.com and include photos of the issue. After verification, you may choose between a free replacement or a full refund.

Returns Procedure

To process a return, the item must meet the following requirements:

  • Timeframe: Returns must be submitted within 30 days of delivery. Requests outside this period cannot be accepted.
  • Condition: The product must be unused, unwashed, and in its original packaging.
  • Tags Accessories: All original tags and accessories must be included.

Before returning any item, contact our team for approval and instructions:

  • Contact: Email info@mavienzo.com with your order number and reason for the return.
  • Approval: Returns without prior approval will not be accepted.
  • Instructions: Once approved, we provide the return address and shipping steps.
  • Packaging: Ensure items are securely packed to avoid damage during transit.

Refunds

  • Notification:

    We will inform you by email once your returned item has been reviewed.

  • Processing:

    Approved refunds will be returned to the original payment method within 7 days.

  • No Fees:

    There are no restocking charges for returned items.