Privacy Policy

Protecting your personal information is of the utmost importance to us. This Privacy Policy explains how we handle and process your data.

1. Controller and Contact Details
Mavienzo is owned and operated by TITANSROAS LLC, a company registered in the United States We are responsible for processing your personal data in connection with the use of this website.

2. Information We Collect
We collect and process personal data only to the extent necessary to provide our services and fulfil our obligations. This may include:

  • Order information: Name, address, email, telephone number, and payment details (only as required to process transactions).
  • Account details: Information related to user accounts (if created).
  • Website usage data: IP address, device type, browser type, and interaction data.
  • Newsletter data: Email address and preferences (processed only when consent has been provided).

3. Purposes and Legal Basis for Processing
Your personal data may be processed for the following purposes:

  • Order fulfilment and delivery
  • Payment processing and invoicing
  • Customer communication, including queries, complaints, and returns
  • Compliance with legal obligations, including tax and accounting requirements
  • Website analytics and marketing, where consent has been given

Legal basis:
Processing is based on one or more of the following:

  • Article 6(1)(b) UK GDPR – performance of a contract
  • Article 6(1)(c) UK GDPR – legal obligation
  • Article 6(1)(a) UK GDPR – consent
  • Article 6(1)(f) UK GDPR – legitimate interest (e.g., website security and fraud prevention)

4. Data Sharing
We share personal data only when necessary to complete orders and provide customer support. Recipients may include:

  • Payment service providers
  • Courier and logistics companies
  • IT and hosting providers

For more details, please see Shopify’s Privacy Policy.

5. Payments
If you use direct payment gateways, transaction data is processed according to industry security standards such as PCI-DSS. Payment data is retained only for as long as necessary to complete the transaction and comply with legal obligations.

6. Analytics and Marketing
We use Google Analytics, provided by Google Ireland Ltd., to better understand website traffic and usage. The data processed includes anonymised IP addresses and general behavioural information.

Processing is based on your consent, granted via the cookie banner.

  • You may withdraw consent at any time through your cookie preferences.

7. Cookies
Our website uses cookies to enable core functionality (e.g., shopping cart, login). Analytical and marketing cookies are only used with your consent.

  • You can manage or withdraw consent at any time through the cookie settings in the banner.
  • For further details, please review Shopify’s Cookie Policy.

8. Data Security
All personal data is transmitted using SSL/TLS encryption and stored on secure servers. We maintain appropriate technical and organisational measures to protect information against unauthorised access, loss, or misuse, in compliance with the UK GDPR.

9. Data Retention
We retain personal data only for as long as necessary to achieve the purposes set out in this policy, or as required by tax, accounting, or legal obligations under UK law. Once the retention period expires, the data will be securely deleted or anonymised.

10. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:

  • Access to the information we hold about you
  • Rectification of inaccurate or incomplete data
  • Erasure of your data (“right to be forgotten”)
  • Restriction of processing
  • Data portability
  • Objection to processing based on legitimate interest
  • Withdrawal of consent (where processing is based on consent)

To exercise any of these rights, please contact us at info@mavienzo.com.

11. International Data Transfers
If your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place such as adequacy decisions, Standard Contractual Clauses (SCCs), or other mechanisms consistent with UK data protection law.

12. Updates to This Policy
This Privacy Policy may be updated periodically to reflect legal changes or new services. The latest version will always be available on our website. If significant updates occur, we will notify you where required by law.