Frequently Asked Questions
Looking for answers? Here are some frequently asked questions to help you.
Do you offer free shipping?
Yes, Mavienzo offers free shipping on all orders in the United Kingdom.
For more information check our Shipping Policy.
Can I track my order?
Please visit our "Track Your Order" page and enter your tracking details, which are sent to you by email once your order ships.
What payment options do you accept?
We offer a wide range of secure payment options. You can choose from the following options during checkout:
- Shop Pay
- Google Pay
- Apple Pay
- Visa
- Mastercard page
Is there a restocking fee for returns?
No, all returns are processed without any restocking fees.
How long does it take to get a refund, and how will it be issued?
Notification will be sent by email once the return is received and approved. Refunds are processed to the original payment method within 7 days of approval.
What are the return requirements for products?
- Item must be unused and unwashed.
- Item must be in original packaging.
- All tags must be included.
Can I exchange an item for a different size, colour, or model?
Yes, exchanges are possible. Contact info@mavienzo.com with your order number and the product you want to exchange. Our team will guide you through the exchange process.