Frequently Asked Questions

Looking for answers? Here are some frequently asked questions to help you.

Yes, Mavienzo offers free shipping on all orders within the United Kingdom.
For more information check our Shipping Policy.

Please visit our "Track Your Order" page and enter your tracking details, which were sent to you by email once your order ships.

A complete list of accepted payment methods is available on our Payment Options page.

No, all returns are processed without any restocking fees.

  • Notification will be sent by email once the return is received and approved.
  • Refunds are processed to the original payment method within 7 days of approval.
  • Item must be unused and unwashed.
  • Item must be in original packaging.
  • All tags must be included.

Yes, exchanges are possible. Contact info@mavienzo.com with your order number and the product you want to exchange for. Our team will guide you through the exchange process.

Still have questions? Contact our team

Customer Service Hours:
Monday to Friday:
10:00-18:00 GMT

Email: info@mavienzo.com
Phone Number: +18155630515
Open our Contact Form